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Objectifs
Réfléchir à la mise en place d'une véritable politique d'accueil au sein de la bibliothèque
Identifier les éléments indispensables à un accueil de qualité, partagé par l'équipe
Professionnaliser la fonction d’accueil basée sur la qualité de la relation avec les usager.·ère·s




jeudi 10
et vendredi 11 décembre
(9h30-17h)



Antenne du Pays Centre Ouest Bretagne
Plonévez-du-Faou



14 stagiaires




Contenu

Spécificités et enjeux de la mission d’accueil en bibliothèque
Typologie des publics accueillis et de leurs usages
Notion de qualité en matière d’accueil, ART (Accueillir / Reformuler / Traiter) de l’accueil en bibliothèque



Intervenant
Françoise Hecquard, consultante et formatrice
(Dynamiques de changement)


Date limite d’inscription
16 novembre 2020


Public
Bibliothécaires bénévoles et salariés du réseau de la BDF

Se pré-inscrire
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Accueil des publics en bibliothèque : valoriser sa fonction d'accueil

Accueil des publics en bibliothèque : valoriser sa fonction d'accueil

Du jeudi 10 décembre 2020 à 09:30 au vendredi 11 décembre 2020 à 17:00

Ical

Voir le détail de l'événement