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    ["title"]=>
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Objectifs

Réfléchir à la mise en place d'une véritable politique d'accueil au sein de la bibliothèque
Identifier les éléments indispensables à un accueil de qualité, partagé par l'équipe
Professionnaliser la fonction d’accueil basée sur la qualité de la relation avec les usager.·ère·s


jeudi 10
et vendredi 11 décembre
(9h30-17h)
Antenne du Pays Centre Ouest Bretagne
Plonévez-du-Faou
14 stagiaires

Contenu

  • Spécificités et enjeux de la mission d’accueil en bibliothèque
  • Typologie des publics accueillis et de leurs usages
  • Notion de qualité en matière d’accueil, ART (Accueillir / Reformuler / Traiter) de l’accueil en bibliothèque

Intervenant

Françoise Hecquard, consultante et formatrice
(Dynamiques de changement)


Date limite d’inscription

16 novembre 2020


Public

Bibliothécaires bénévoles et salariés du réseau de la BDF



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